Terms and conditions

1. About these terms

These terms cover two things: your use of this website, and, together with a written proposal or statement of work, the services Nexgsoft (“Nexgsoft”, “we”, “us”) provides you. By using this website, submitting the contact form, or engaging us for a project, you accept these terms.

If you sign a separate written agreement with us for a specific project and it conflicts with these terms, the signed agreement takes precedence over these general terms for that project.

2. Our services and how engagements work

We provide custom software development, mobile app development, AI agent development, business process automation, AWS cloud support, and Microsoft 365 administration services.

Every engagement follows the same shape:

• A free scoping call, where no price is quoted, to understand the work.
• A written proposal covering scope, milestones, timeline, and price (fixed or an estimate range).
• Work begins once you accept the proposal and pay any advance it specifies.
• Changes to scope after work has started are handled through a written change request, which may change the price and timeline.

3. Fees, invoicing and payment

Fees are billed against agreed milestones unless your proposal states otherwise. Invoices are due within 15 days of the invoice date.

Prices are quoted in USD or INR as stated in your proposal. Taxes, including GST where applicable, are additional to the prices quoted unless the proposal says they are included.

If an invoice becomes overdue, we may pause work on the engagement until it is settled. We will tell you before doing so.

Refunds: fees for milestones we have already completed are non-refundable. An advance paid for work that has not yet started is refundable, less any costs we have already reasonably incurred in preparing to start that work.

4. Client responsibilities

To keep an engagement on schedule, you agree to:

• Give timely feedback and decisions when we ask for them.
• Provide the access, accounts, or information the scope requires.
• Make sure the information you give us is accurate.
• Use our deliverables lawfully.
• Keep your own backups of your data and systems, unless backup is explicitly included in the agreed scope of your engagement.

5. Intellectual property

Once all fees for an engagement are paid in full, you own the custom code and deliverables created specifically for you under that engagement.

We keep ownership of our own pre-existing tools, templates, internal libraries, and general know-how, and we grant you a license to use them as part of the deliverables we hand over, for as long as you use those deliverables.

Open-source components we use remain under their own respective licenses. We will not reuse your confidential material in other work, and we will only name you or describe your project as a reference case with your permission.

6. Confidentiality

Each party agrees to keep the other’s confidential information private and use it only for the engagement. This obligation is mutual and survives the end of the engagement. A separate NDA is available on request before any confidential material is shared.

7. Cloud, AWS, and Microsoft 365 work

You keep ownership of your AWS accounts, Microsoft 365 tenants, and all data in them at all times. Access we are given for an engagement is granted with least-privilege scoping and can be revoked by you at any time.

You are responsible for your own third-party software licenses and cloud usage charges. We do not guarantee any specific uptime or availability of your systems unless a written service level is separately agreed in your proposal. Changes to your production systems follow whatever change process is agreed for the engagement.

8. AI and automation work

AI outputs can be inaccurate, incomplete, or unsuitable for a given use, even where the system is working as designed. You are responsible for reviewing AI-generated outputs and for any decisions you make based on them.

Where a project uses a third-party AI provider (such as OpenAI or Anthropic), that provider’s own terms and costs apply in addition to ours. We do not guarantee specific business results from AI or automation work.

9. Warranty and support

If you report a defect within 30 days of delivery, and that defect is a failure to meet the scope agreed in your proposal, we will fix it at no extra charge. We give no other warranty, express or implied.

Work requested outside that 30-day window, or work that goes beyond the original agreed scope, is billed either under a monthly support plan or a new proposal.

10. Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profits, or lost data arising from an engagement.

Our total liability for any engagement is limited to the fees you paid us for the affected service in the 12 months before the claim arose. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Indemnity

You are responsible for the content, data, and instructions you supply to us, and for your own use of the deliverables we provide. You agree to indemnify us against claims arising from content or instructions you supplied that infringe a third party’s rights or breach the law.

12. Term and termination

Either party may end an engagement by giving the other written notice. Fees for work already completed, and any costs we have already reasonably incurred, remain payable. Confidentiality and intellectual property terms survive termination.

13. Website use

You agree to use this website lawfully and not to attempt to disrupt it, scrape it, or gain unauthorized access to it. Content and branding on this site belong to us unless stated otherwise. Information on this site is general in nature and does not constitute a binding offer; a binding engagement is formed only through a written proposal or agreement.

This site links to third-party websites and tools we do not control. We give no warranty that this website will always be available or error-free.

14. Trademarks

AWS, Microsoft, and other third-party names, logos, and trademarks referenced on this site belong to their respective owners. Nexgsoft is an independent service provider and is not affiliated with, sponsored by, or endorsed by any of them.

15. Force majeure

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or government action.

16. Changes to these terms

We may update these terms from time to time. Changes take effect once posted on this page, and the “last updated” date above is changed to reflect that. For an engagement already under a signed proposal, the terms in place when that proposal was accepted continue to apply to that engagement.

17. Governing law and disputes

These terms are governed by the laws of India.

If a dispute arises, both parties agree to try to resolve it in good faith through direct discussion for 30 days before taking further action. If it remains unresolved, the courts at Gurugram, Haryana have exclusive jurisdiction. Nothing in this section stops either party from seeking urgent injunctive relief from a court at any time.

18. Assignment

If Nexgsoft is later incorporated as a company or otherwise reorganized, these terms and any engagement under them transfer automatically to that successor business, which then stands in our place under this agreement.

19. Contact details

Questions about these terms can be sent to support@nexgsoft.com or +91 79036 67660.